Testimonials

I wanted to give you a much overdue thank you for the outstanding work Proven Restoration did at The Pines Condominiums during the summer of 2018. I was the President of the Pines Condominiums during the time Proven Restoration worked on the property. As I recall, those were some difficult times for our community. The 254 unit condominium had been flooded by Hurricane Harvey and the Turkey Creek water treatment plant. The property and lower units were under sewage water for 13 days. The water level was approximately 3 feet deep throughout the property. Soon after the water receded, chaos and disagreement broke out among the owners. The bickering even made the Wall Street Journal! By the time inspections were done and plan of action was made; almost one year after the flood had gone by. The lower units lay in ruin. The furniture and 4 feet of sheet rock had been taken out of most units. Some were untouched; full of molded furniture and residue from the flood. The mold remediation project was bid out to more than 5 general contractors. Most general contractors did not know how to do proper remediation from flood water. One contractor wanted to power wash the units and another wanted to paint the studs. Most did not have the proper equipment and wanted to charge extra for the rental of the drying equipment. Proven Restoration was chosen because of their fair price and their experience. Proven Restoration knew what do and owned the necessary equipment to get the job done. In addition, Proven Restoration guaranteed their work! Guaranteed every unit would pass the certified mold inspection! The Pines Condominiums was quoted a bulk rate regardless of the size of the unit - same price for 1 bedroom or a 3 bedroom unit. The rate included the removal of the Sheetrock to the ceiling of the perimeter walls, cleaning all studs and floors, sealing the units from the outside environment, and drying the units to a level that would pass the mold certification inspection. Proven Restoration even brought their own dumpsters. The molded ceilings were to be removed at no additional charge. You were unaware at the time you presented the quote that most units had two levels of ceilings! As I recall, it was important to remove the Sheetrock all the way to the ceiling on the perimeter walls because the water was absorbed past the water level by the Sheetrock, the wood and insulation during the 13 days it was standing in sewage water. Plus the units had been left unattended for almost one year! Once Proven Restoration was on the property, the crew worked diligently. Each stud was scrubbed and cleaned by hand, not power washed! As a number of buildings were completed, they were tested and certified to be visually mold free. Proven Restoration went above and beyond to make sure each home received the proper individual attention. You and the crew were always professional and eager to a resolve any issues. Soon after the last building past inspection, two audits were performed by the office staff and the several members of the board to ensure the property was mold free and not charged for services not performed. Even after the sign off, Proven Restoration continued to stand behind the work and quickly resolved any issue. To this day, I am confident we chose the right company to do the mold remediation work on the Pines Condominiums. On behalf those who call the Pines Condominiums home, thank you for doing an outstanding service on the property. Your work clearly helped us move forward to rebuild our community.

Proven restoration provided great customer service and Tracey was very knowledgeable and experienced. Our home needed mold remediation in a few rooms, and his company was highly recommended to me. I had a mold inspection done by AQ Testing Services and they provided me with a Mold Remediation Protocol to give to a licensed Mold Remediation Contractor. I contacted Tracey and he came out within a few hours to give me an estimate. The work was completed quickly and thoroughly and the project passed clearance after the first clearance inspection and testing. I am very pleased with the work they did and highly recommend them to anyone needing someone that will go above and beyond and explain every step of the process.

We discovered an area of mold in an upstairs closet in our longtime home which we were getting getting ready for sale. We were referred to Tracy Ezzell and his company based upon his years of experience by a highly respected air quality testing expert, and in response to our panicked call on a Sunday afternoon, Mr. Ezzell patiently listened to our concerns and formulated a plan to remedy the situation. Despite an impending ice storm in the area and other logistical challenges, he got the remediation work started immediately. Additionally, he worked closely with our real estate agent and our painter/drywall contractor to make sure the interruption of the remediation work did not adversely impact the process of getting the house ready for sale.

Excellent work. The expertise on demo work led to recovery of my cabinets and Frankie’s in the kitchen and bathroom. This reduced the cost, of course, and the duration. Had they not handled the cabinetry demo work properly, I would’ve lost the use of my property for over three months.